In this section:

  • Toolkits to help reduce errors

Toolkits to help reduce errors

These toolkits provide guidance on areas of error that HM Revenue & Customs (HMRC) frequently see in returns and set out the steps that you can take to reduce those errors. They should help you to:

  • ensure that returns are completed correctly, minimising errors
  • focus on the areas of possible error that HMRC consider key
  • demonstrate reasonable care

Before you get started, please read the essential information on using the toolkits and reasonable care under HMRC's penalty system.

Essential information to help you use HMRC's toolkits

HMRC has also produced a short video that gives useful information about the toolkits (running time 3 minutes).

View the 'HMRC agent toolkits' video (Opens new window)

Download a transcript of the 'HMRC agent toolkits' video (PDF 46K)

The toolkits are available for download only. To view them, you need to use a PDF file viewer such as Adobe Reader which is available to download free of charge from the Adobe website.

Giving HMRC feedback on toolkits

HMRC would like to hear about your experience of using the toolkits to help develop and prioritise future changes and improvements. HMRC is also interested in your views of any recent interactions you may have had with the department.

Send HMRC your feedback

Individuals, business and corporations

Trusts and Estates

More useful links

Find previous versions of toolkits to help reduce errors

Get more information from Agent Account Managers about using toolkits