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Thanks for taking the time to give us your feedback. This will help
us develop and prioritise future changes and improvements to the toolkits.
As part of HMRC’s drive for continuous improvement, the department
is keen to hear the views of agents and stakeholders on their interactions
HMRC is asking this question across a range of channels to understand
the different experiences encountered.
The results of this survey will supplement the customer experience
tracker which is published quarterly.