Responding to feedback from Tax Agent Representatives at the Working Together Steering Group Meeting on 5 December 2007, HM Revenue and Customs (HMRC) Contact Centres agreed to introduce a new Agent Dedicated Line in each taxes Contact Centre. The new line will be introduced to each Contact Centre on a rolling basis. In phase 1 of the programme the line will be operational in East Kilbride and Bradford Contact Centres on Thursday 20 December 2007. The Agent Dedicated Line will be extended to the other taxes sites in early 2008. However, operational demands throughout January may mean that the Agent Dedicated Line is not available in the other sites until February 2008 at the earliest.
The new Agent Dedicated Lines are intended for all agent enquiries for taxpayer-specific calls about Self Assessment (SA) and Pay As You Earn (PAYE) for individuals and partnership matters. The range of business you can conduct by telephone with the Contact Centres is outlined in our Find the most effective way to contact us. The new Agent Dedicated Lines will replace the existing agent priority lines as outlined below.
The new contact telephone numbers are:
Area |
Contact Centre |
Old Agent Priority Line |
New Agent Dedicated Line |
|---|---|---|---|
Centre 1 |
East Kilbride |
01355 358090 |
0845 366 7897 |
Leicester & Northants |
East Kilbride |
0845 366 7835 |
0845 366 7897 |
Oxon & Buckinghamshire |
East Kilbride |
0845 366 7835 |
0845 366 7897 |
Norfolk |
Bradford |
01274 898008 |
0845 366 7898 |
South Essex |
Bradford |
01274 898008 |
0845 366 7898 |
Suffolk & North Essex |
Bradford |
01274 898008 |
0845 366 7898 |
West Yorkshire & Craven |
Bradford |
01274 898008 |
0845 366 7898 |
The new Agent Dedicated Lines offer the following improvements:
