HM Revenue & Customs (HMRC) Change Programme
This briefing provides further information about our plans to modernise and
transform our services for customers. We are carrying out a series of Regional
Planning Reviews that will bring HMRC’s estate provision and staffing
levels into line with our plans to modernise the department, making our operations
more efficient while improving our service to customers.
We are now well over a year into that programme and we have been progressively
consulting with our staff as well as talking to Members of Parliament and
our key stakeholder groups.
Key headlines are:
Agents briefing - Wales proposals: Cardiff and Swansea urban centresWelsh language version
Agents briefing - Scotland proposals: Edinburgh and Glasgow urban centres
Agents briefing - North West proposals: Liverpool, Manchester and Preston/ Blackpool urban centres
