Web content workshop agenda items

Web Content rewrite – topics covered 2007-08

Income Tax
Self Assessment
Pensioners
Tax credits (80-20)
Child Benefit

Contact us

Improved search
Find a form

Web content rewrite - to be covered 2008-09

Charities
Migrant workers
Trusts
Bereavement and inheritance
Capital Gains
Tax credits for intermediaries
Paying HMRC
National Insurance
Health in pregnancy grant

Web content rewrite – new production process

Customer insight (research phase)
Research based marketing brief (research phase)
Guide lists
Information architecture
Customer tests
Copywriters briefs
Technical sign off
Publication

Web content rewrite – 2008-09 and beyond

Families
Students
When someone dies
Living moving abroad
Residence/non residency
Travel/holiday makers
Complaints and appeals
Stamp duty
Bankruptcy
Redundancy

Learning points and issues to take forward from web workshop

• Search engine, still lots of old junk bubbling to the surface - ie bereavement information.
• No special search for practitioner zone:
  • sub-search.
• Contact us – 'useless'.
  • Employment Office ref.
  • Recovery offices.
  • Scotland West.
• Perception of 'high useage' amongst people with disabilities is not true.
• Disabilities – 'runaround' proves onerous.
  • Bespoke category.
  • Starting business as a disabled person.
• Starting self employment.
• Bereavement – links to useful sources, unexpected death of partner etc.
• On becoming a tax payer.
• Dictionary, or glossary of terms required?