Strategy Statement for working with the Voluntary and Community Sector (VCS) in the delivery of business

“To provide an increasingly effective, efficient and socially inclusive service in support of its wider public service objectives”.

Through VCS organisations, reach those groups who do not want to, find it hard to or cannot engage with HMRC directly to enable them to receive their entitlements or comply with their obligations
Build the capacity of the Sector to enable it to play an increased role in public service delivery
Consult with the VCS as representatives of the customer in the development of products and services
Encourage community participation amongst our workforce through volunteering
Implement the appropriate recommendations of the Treasury’s Cross-Cutting Review on The Role of the Voluntary and Community Sector in Service Delivery Embed the principles of the Compact on relations between the Government and the Voluntary and Community Sector in England across HMRC so that consideration of the benefits of consulting and working with the VCS are embedded into departmental business

By building the capacity of the Sector through funding, secondments and interchange and promoting a volunteering strategy.
By having a high-level stakeholder group comprising both internal and external members allowing the Department and representatives of the VCS to engage at a National Level.
By raising awareness of the VCS across the Department and articulating the business benefits of engaging with the VCS in service delivery and as a means of improving compliance.
By developing guidance for staff about working and consulting with the VCS at all levels throughout HMRC.
By respecting the independence of the sector and its right within the law to campaign, to comment on Government policy, and to challenge that policy. By recognising that the needs and the pressures of the Sector are different from our own.
By consulting widely with the VCS on matters relevant to the sector and those they represent and giving the VCS input into Departmental service delivery policy and programme design from the outset where appropriate.
By commissioning research into the interaction between customers, HMRC and the VCS to understand patterns of customer behaviour and to identify the gaps in service delivery.
By looking at ways in which the service can be delivered more flexibly in future.
By asking for, managing, and where appropriate acting on feedback from the VCS about how the Department works and the services it offers.
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