We will begin with a brief overview of NMW and our relationship with BERR. We will explain where our offices are located throughout the country and will also explain about the annual increases in NMW and briefly cover the changes expected in April 2009.
Then we will talk through the processes of how an individual can make a complaint and how that is followed through by an officer. We will cover what happens when we meet an employer and what we expect in terms of accessibility to records and what those records should be. This will cover the legislation underpinning NMW.
We will talk through how we reach our decisions particularly in cases where there is disagreement between a complainant and an employer and what options are available to each party if agreement can't be reached.
Break off into two groups
We will talk through the work we are undertaking within our customer focus
working group and why we want to use this forum to better understand the needs
of our third sector customers.
We will encourage audience participation to share their experiences of dealing with NMW. We will talk about our different customer base compared with a few years ago
We'll explain the ways you can find out about NMW and the different ways you can contact NMW.
In particular we will want the audience to be frank, honest and:
