Transparency data

Contact Centre performance and management information

As part of the Joint Initiative on Service Delivery, HMRC has worked with Representative Bodies to agree information about its Call Centres that it will publish.

From:
HM Revenue & Customs
Published
1 January 2013

Documents

Basic performance and management information

PDF, 153 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Customer experience results

PDF, 54.1 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact centres' quarterly performance

CSV, 2.65 KB

View online

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Call waiting time correction

PDF, 13.5 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This is part of HMRC’s commitment to increase transparency by making more of its management information available to members of the public.

This information is presented at HMRC level and then broken down in to 6 individual helplines:

  • Taxes Helpline
  • Tax Credits Helpline
  • Child Benefit Helpline
  • Employers Helpline
  • Agent Dedicated Line
  • Bereavement Helpline
Published 1 January 2013

Related content