HMRC has introduced a new service asking customers who are deaf, hard of hearing or have a speech impairment, to complete an online form to request a face to face appointment.
Customers who are not deaf, hard of hearing or have a speech impairment should not complete the online form but follow the link below to contact the HMRC helpline.
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Customers who are deaf, hard of hearing or have a speech impairment can now complete an 'appointment request for hearing or speech impaired customers' online form, to request a face to face appointment with HMRC. The online form has an options menu for you to provide details of when you will not be available to attend an appointment in the following 10 days and to note your preferred method of communication at the appointment.
HMRC will respond to online appointment requests within 2 working days, see the section 'what to do now' after completing the online form.
You must complete all fields marked with a red* (asterisk) and you will need to have the following information to hand:
Only provide the details requested on the form and do not include any other personal information which is not requested. Follow the link below to complete the online appointment form.
HMRC will send you an acknowledgement confirming your request for an appointment has been received and will contact you by email within 2 working days to offer you an appointment.
If you need specialist services, for example a British Sign Language interpreter or lip speaker, it may take longer than 2 days, but HMRC will still try to offer appointments for customers requiring specialist services within 5 working days.
You will need to check for emails during this time and confirm the appointment as soon as possible and within 5 working days. However if you have requested an interpreter, we will require your response within 24 hours, due to charges applied from arranging this service. Please also note that if HMRC do not receive a response to their email within the timescales mentioned, HMRC will cancel your appointment request and a new request will have to be submitted using the online form.
Completing the online form on the HMRC website is secure. But HMRC cannot guarantee the security of any emails which are sent to or from your own email address, so the reply you receive from HMRC will not include any personal information about you.
HMRC will not request any personal information from you in any responses you receive after completing the online form. Do not include any personal information in any email replies which you send to HMRC with your choice of appointment.
If you have any concerns about the authenticity of any emails you receive that claim to be from HMRC, please follow this link below.