In this section:

  • Where's my reply?
  • You are here:
  • Home >
  • Where's my reply?

Where's my reply?

Find out when you can expect to get a reply from HM Revenue & Customs (HMRC) to a query or request you've made.

On this page:

Who can use the tracker?

If you're an employee or you pay tax on a company pension through PAYE (Pay As You Earn - the system used by employers and pension providers to deduct tax from your wages or pension), you can use the tracker to check how long it will take HMRC to:

  • pay your Income Tax refund
  • reply to your general Income Tax enquiry
  • provide a copy of individual information, such as your tax code or pay and tax details
  • send you HMRC forms or stationery

If you're an agent, you can also check how long it will take HMRC to:

  • register you as an agent to use HMRC Online Services
  • process an application for authority to act on behalf of a client
  • amend your agent details

Start using the tracker by following the link below.

Where's my reply?

Top

When can't you use this tracker?

If your query is not included in the above list, you can't use the tracker and should contact HMRC.

Contact HMRC

HMRC is committed to helping its customers by providing response times for their queries and will be adding more subjects to the tracker in due course.

Top

Feedback

Send us feedback on the tracker by following the link below.

Give us feedback

Top