Overview This page outlines what HMRC is doing to improve customer experience including developing better regulation.
Consultations Links to all consultations run by HMRC and summaries of the responses received.
Tax Information & Impact Notes (TiiN)A Tax Information and Impact Note is published for tax policy changes at the point at which the policy design is final or near final.
Equality Impact Assessments (EQIA)Developed for all new policies where there are potential impacts in relation to equality of opportunity.
Administrative Burdens Advisory Board (ABAB) Monitoring HMRC’s progress to deliver an improved customer experience.
HMRC New Relationship PapersDetails of the Administrative Burdens measurement exercise which enabled HMRC to set targets to reduce burdens