Where to start

Problems with your tax credits – where to start You think the information on your award notice is wrong, your payments aren’t right or have stopped and more - what to do

Reasons why your tax credits might go down or stop Not renewing your claim, changes at home and work, overpaid tax credits – what to do to get your payments back on track

Putting mistakes right once you've sent in your tax credits claim What to do if you realise you've put wrong information on the claim form after you've sent it in

Tax credits - rights and responsibilities What you can expect from the Tax Credit Office and what they expect from you to keep your tax credits on track