In this section:
If the Tax Credit Office pays you too much tax credit, they may ask you to pay it back. If they made a mistake or gave you incorrect advice, you can ask them to look at their decision again. This is called a 'dispute'.
On this page:
To dispute your overpayment you can fill in and return form TC846. You can get the form by following the link below.
Or you can write to:
Tax Credit Office
In your letter you'll need to:
Once the Tax Credit Office has received your form or letter, they'll write to tell you:
The Tax Credit Office looks at whether you have met certain responsibilities, and whether they have too. For example, they check that:
The Tax Credit Office may write off some or all of your overpayment if you met all your responsibilities - but they didn’t meet theirs. For example, if they did not act on a change of circumstances you told them about within one month, or gave you incorrect advice.
If you told the Tax Credit Office you couldn't check your award notice or bank payments because of exceptional circumstances, you might not have to pay back an overpayment. For example, if you or a family member were seriously ill in hospital.
When the Tax Credit Office has made their decision they'll write to tell you if:
They'll also tell you the reasons for their decision.
If the Tax Credit Office decides you have to pay the overpayment back, they'll start collecting it. If you're unhappy with their decision and you've got some new information, please write and tell them as soon as possible.
The Tax Credit Office may also review your case if you feel that they have not taken into account previous information you gave them. However, they won't stop collecting back the overpayment whilst looking at this information.
If you haven't got new information but you are still unhappy with their decision, you can talk to an organisation like Citizens Advice or Community Legal Advice. They'll help you consider your options.