In this section:

Complaints, appeals, penalties, checks

Tax credits - how to complain How and when to complain and what happens next

Appealing against a tax credit decision If you don’t agree with a decision made by the Tax Credit Office – how and when to appeal

Tax credit penalties How and when penalties are charged and what are your rights

Tax credit checks What happens when your tax credits claim is selected for checking

Tax credit fraud How fraudulent tax credit claims are being tackled