Welcome to the Frequently Asked Questions page.
We aim to answer your call as quickly as possible. However, due to the number of calls we receive, you may sometimes be placed in a queue. Please be patient, your call will be answered as soon as an operator becomes available.
This will depend largely on the information you are giving. As a guide, our officers will ask for the following details:
Don’t worry if you cannot give all these details, the officer will concentrate on what you do know. We do not want you to seek out any additional information on our behalf.
We work in close partnership with other agencies and organisations such as the Police. If the information you have given is relevant to any of our partners, we may pass it on, but we will NOT pass on your name.
You may receive a cash reward for your information. However, this will depend on what is achieved as a direct result of the information you provide and is awarded at the discretion of HM Revenue & Customs.
All information provided is examined and passed to an appropriate team for action. However it may not be evident to you that action has been or is being taken. Sometimes the information will form part of a larger picture and needs to be considered in that context. We cannot divulge to you the nature of any enquiries we may make nor the results of any such enquiries. We do appreciate the contact and the information provided and take all reports made to us very seriously.
If you have information regarding alcohol or tobacco smuggling, VAT evasion, benefit fraud, National Minimum Wage or tax credits, or any other suspicious activity please visit our reporting other fraud area.