Shares Valuation Fiscal Forum: BQS Review of Capital Taxes

Terms of Reference for BQS Review of Capital Taxes

To review how the Inland Revenue carries out policy and operational work on Capital Gains Tax and Inheritance Tax, and make recommendations for improving the performance, quality and focus of customer service in line with the aims of Modernising Government and the Department's Medium Term Strategy.

The scope of the Review specifically includes the share valuation service provided by IR Capital Taxes.

In conducting the review, the Review Team will include the following actions:

• Consult widely with internal and external stakeholders.
• Discover the needs and views of customers.
• Identify and draw on the experience of benchmark organisations in the public and private sectors.
• Propose means of ensuring on-going continuous improvement in performance.
• Assess whether Capital Taxes approach to combining policy, technical and operational work will deliver the expected improvements in service delivery and policy advice.
• Take account of the findings of the Peer Review of policy work and its implementation plan.
• Take account of, and collaborate as appropriate with, other BQS reviews.

The Review is intended to commence in June 2001 and report by 30 January 2002.

Eilish Vaughan Quality Public Services Team 0207 438 8234