If HM Revenue & Customs (HMRC) have got something wrong, or there is a problem with the way we are dealing with your affairs, please let us know. It is usually best to speak to the person you normally deal with, or their immediate manager. A phone call will usually be enough to put matters right.
You can expect us to:
Please tell the person concerned that there is a problem. When you have a complaint you can complain by letter, phone or email.
But if you are still unhappy please contact our Customer Relations Manager, Jon Clarke, at:
Employee Shares and Securities Unit (ESSU)
Room G53
100 Parliament Street
London
SW1A 2BQ
Email: Shareschemes
HM Revenue & Customs (HMRC) cannot guarantee the security of emails you send or they send to you over the internet. Information sent by email over the internet is not secure and it is at the risk of being intercepted and read by people other than those it was intended for. Any information you send to HMRC by email is at your own risk. If you would like HMRC to reply by email, please confirm in your message that you understand and accept the risks involved.
If you have any doubt about the authenticity of an email you receive which claims to come from HMRC please do not follow any of the links within the email, disclose any personal details or respond to it.
Follow this link to report HMRC related phishing emails
If, after you have received the Head of Unit's reply, you are still dissatisfied with the way your affairs have been handled, you can ask the Adjudicator to consider the matter and recommend appropriate action. The Adjudicator is an impartial referee whose recommendations are independent.
