Stamp Taxes Reorganisation

As part of our drive to improve customer service, we are continuing to concentrate most of our work in fewer locations in 2007/08, and centralise in Birmingham. By doing this, we aim to provide a faster, more efficient service.

As part of this process, all work from our offices in London, Manchester and Worthing has been moved to our office in Birmingham.

Remaining Stamp Taxes Operational offices

During the week commencing 5 November 2007, all work previously undertaken in our Belfast office was moved to Birmingham.

All remaining work in Newcastle Stamp Office is scheduled to be moved to Birmingham by 7 December 2007. In addition, all remaining work undertaken in our Bristol Office is currently due to move to Birmingham by the end of February 2008; however this may be brought forward. We will keep customers informed.

In addition to our office in Birmingham, for reasons of Scottish Law we are also retaining an office in Edinburgh.

Telephone contact

You should always call our Helpline for all Stamp Taxes enquiries. Now that we have extended our Helpline to two sites and, (since the end of May 2007) doubled the number of telephone advisers, customers should be able to get through quickly and without difficulty.

Postal contact

To help us deal with transactions faster and more efficiently, we are now asking customers to make all postal contact with us through Birmingham Stamp Office

To ensure all Birmingham’s post is sorted promptly and is quickly referred to the relevant team, it would be extremely helpful if you could mark correspondence with:

Online Filing

Of course, if you use online filing, you may not need to contact us by post or telephone. We will continue actively to promote this as the fastest, most efficient way of submitting land transactions returns.

We will post further updates on Stamp Taxes reorganisation on our Internet site.