How we communicate with our customers and key stakeholders

We are committed to meeting the needs of our customers, by making our services available and accessible in a variety of ways. We have received the prestigious Charter Mark Award five times in recognition of our high standards of service delivery and our continuing drive for service improvement.

• History of Stamp Taxes
• Reaching-out to customers through ‘Outreach’
• Stamp Duty Land Tax Policy and Processing Organisational Chart (PDF 20K)
• SDLT Achievements Log
• Stamp Taxes Customer Communications Strategy (PDF 47K)