Summary
So to summarise....
- a database can be used to organise a number of different things, for example a list of customer records
- a HMRC member can create a new customer record
- non HMRC members should never create a new customer record
- the new entry button is used to create a new customer record
- items are created automatically on each new customer record.
The next section, Add, alert and edit demonstrates how the first online communication is added and the agent is alerted.
