The front page of A UK Business Agent eRoom with the intercom window open and the messages from Derek Halliwell and Jessie Gilroy. Derek Halliwell now enters the message - I spoke to my client today and he has confirmed his 2004/05 claim was received in the post this morning and he is happy.

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Intercom connection

Jessie Gilroy's response appears in Derek Halliwell's intercom window. He now knows she has joined the conversation.

He enters a further message to thank her for her help and selects enter to add the message to the conversation.