Learning scenario
In our learning scenario, Jessie Gilroy modifies Mr Thomas Adamson's 2004/2005 claim. She replaces the original version of the Excel file and places a note against the new version briefly describing why this new version has been created.
So far, she has not alerted the agent to this new version.
Instead, she decides to start an online discussion with Derek Halliwell to speedily progress the claim.
Let's look at how a discussion topic is created using the Discussions item.
