FAQ: Roles & Responsibilities

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Who are the Customer Nominated Contacts (CNCs) for my Room?

The names of the CNCs are listed in the Members List of Rooms with customer members. Take the following steps to find the name of the CNCs:

  • Navigate to the home page of the relevant Room by clicking the ‘My eRooms’ icon, and selecting the relevant Room.
  • Now click ‘members’ from the command bar to enter the members list.
  • The name of your CNC will be shown in the ‘name’ column adjacent to ‘your organisation name’, which is displayed in the ‘role’ column.
  • To contact the CNC, select their name and their email address will be displayed.

What do I do as all Customer Nominated Contacts (CNCs) are away?

If it is urgent you should contact the Business Authorising Officer (BAO). The BAO will be able to remove members of your organisation from your Room but will not be able to add members or change roles.

If it is urgent the BAO will need to liase with the Customer Organisation Representative (COR) and discuss who should be appointed as a CNC within the Room.

Who are the Business Authorising Officers (BAOs) for my Room?

The names of the BAOs are listed in the Members List of your Shared Workspace Room. Take the following steps to find the names of the BAOs:

  • Navigate to the front page of the relevant Shared Workspace Room by clicking the ‘My eRooms’ icon, and selecting the relevant Room.
  • Now click ‘members’ from the command bar to enter the Members List.
  • The name of the BAO will be shown in the ‘name’ column adjacent to ‘Coordinator BAO’, which is displayed in the ‘role’ column.
  • Use either the email option, or send an alert to contact the BAO.