Help and support
There is a variety of comprehensive help and support available for Shared Workspace Members.
To resolve issues quickly and effectively it is important you choose the most appropriate help.
This will depend on the circumstances of each issue and will fall into two broad categories.
Accessing the service, availability and registration & enrolment
If you are experiencing problems gaining access to the service or if the service is not working as expected, these checks should be carried out in the following order.
SW Internet site
Check for any news items on the Shared Workspace pages.
Online services Internet site
Check for Service Availability on the HMRC Internet site's Service Availability List.
CNCs
Contact your organisations CNCs within the Room to check if the problem has already been reported.
If there are no CNCs available then you can contact a BAO for the Room.
Online Services Helpdesk
Contact Online Service Helpdesk to report the problem on
Telephone: 0845 605 5999
Minicom: 0845 366 7805
Overseas: 00 44 161 930 8445
between the hours of 8:00am and 8:00pm.
Note: The Online Services Helpdesk can only help you with service access, availability issues and Registration and Enrolment queries.
Using the service
For help using the service the following help or support is available.
Product help
Select help from the upper-right hand corner of the Shared Workspace window.
Context Sensitive help
Select the help link at the bottom of the screens.
SW Business Manual
Shared Workspace Business Manual.
SW Internet Site
CNCs of the Room
Contact your organisation's CNCs within the Room.
If there are no CNCs available then you can contact a BAO for the Room.
