HMRC are producing a comprehensive performance management system based on our objectives. This will be completed in Spring 2011. We are also developing our policy on service standards. We have published our business plan (Opens new window) which contains a list of performance information we will publish and we plan to supplement this to improve our transparency and accountability to the public.
Our consultation on publication of additional measures has now closed and we will publish our response in April 2011. The consultation documents can be found at Transparency Consultation. In addition we are reviewing our policy on service standards and are planning to publish our approach and any measures or data in 2011.
