Transparency and freedom of information releases

This Charter explains what you can expect from us and what we expect from you.

• From: HM Revenue & Customs
• Updated: 17 July 2023

• The HMRC Charter

  1. About the HMRC Charter The HMRC Charter is a legal requirement under…

• HMRC’s principles of support for customers who need extra help

  We are committed to providing tailored support at the earliest opportunity…

• HMRC Charter performance indicators

  Performance against the HMRC Charter is monitored by specific service…

The Adjudicator, Helen Megarry is pleased to publish her 7th annual report which reflects on our performance during the period 1 April 2022 to 31 March 2023.

• From: The Adjudicator’s Office
• Updated: 22 June 2023

• The Adjudicator's Office annual report 2023

  The role of the Adjudicator The role of the Adjudicator was created in…

The Adjudicator, Helen Megarry is pleased to publish her 6th annual report which reflects on our performance during the period 1 April 2021 to 31 March 2022.

• From: The Adjudicator’s Office
• Updated: 16 June 2022

• The Adjudicator's Office annual report 2022

  The role of the Adjudicator The role of the Adjudicator was created in…

The Adjudicator, Helen Megarry is pleased to publish the Adjudicator's Office business plan which covers the period 1 September 2021 to 31 March 2024.

• From: The Adjudicator’s Office
• Updated: 15 September 2021

The Adjudicator, Helen Megarry is pleased to publish her 5th annual report which reflects on our performance during the period 1 April 2020 to 31 March 2021.

• From: The Adjudicator’s Office
• Updated: 17 June 2021

This business plan sets out what the Adjudicator's Office is going to do between 2018 and 2020.

• From: The Adjudicator’s Office
• Updated: 14 December 2020

The Adjudicator's Office annual report for the year ended 31 March 2020.

• From: The Adjudicator’s Office
• Updated: 4 June 2020

The Adjudicator's Office's annual report for the year ended 31 March 2019.

• From: The Adjudicator’s Office
• Updated: 13 June 2019