This section contains research published by Analysis, HM Revenue & Customs (HMRC). Analysis is a multi-disciplinary group comprising social researchers, economists, operational researchers and statisticians. The department's research programme is aimed at supporting evidence-based policy making and its evaluation of the impact of implemented policies, as well as supporting its day to day business.
No 250 - VAT Registration Transformation: User Testing Research (PDF 85K) Additional usability testing for the One Click service.
No 249 - VAT Registration Transformation research (PDF 69K) Initial usability testing VAT Registration Transformation prototypes for the One Click service.
No 248 - Online Tax Registration Service research (PDF 69K) Usability testing Online Tax Registration Service prototypes for the One Click service.
No 247 - Business Tax Dashboard Research (PDF 68K) Usability testing Business Tax Dashboard prototypes for the One Click service.
No 246 - One Click: Communication Needs for Business Start-Ups and SMEs (PDF 58K) Qualitative Research Supporting Communication Needs for Business Start-Ups and SMEs.
No 245 - One Click: customer needs and expectations for the One Click products (PDF 96K) Qualitative research to explore customer needs and expectations for the One Click products
No 244 - National Insurance Class 2 Payment Request and Insert (PDF 774K) Research to evaluate National Insurance Class 2 payment request and current insert compared to three potential alternative inserts.
No 243 - Going online: Qualitative Research for VAT Tranche 2 (PDF 64K) Qualitative concept testing among small VAT traders and employers from the following segments: Nervous Enthusiasts, Insecure Sceptics and Traditionalists.
No 242 - High Income Child Benefit Charge (HICBC) - Quantitative research to test communication products and website (PDF 88K) This research report presents the findings of independent research commissioned by HMRC. The research was conducted in order for HMRC to better understand the customer needs for those affected by the introduction of the High Income Child Benefit Charge.
No 241 - High Income Child Benefit Charge (HICBC) - Qualitative research to test communication products (PDF 80K) This research report presents the findings of independent research commissioned by HMRC. The research was conducted in order for HMRC to better understand the customer needs for those affected by the introduction of the High Income Child Benefit Charge.
