This section contains research published by Analysis, HM Revenue & Customs (HMRC). Analysis is a multi-disciplinary group comprising social researchers, economists, operational researchers and statisticians. The department's research programme is aimed at supporting evidence-based policy making and its evaluation of the impact of implemented policies, as well as supporting its day to day business.
No 176: HMRC Customer Contact Centre Survey 2010-11 Report on the customer survey results for the HMRC Customer Contact Centre Survey 2010-11. Also included are results for the previous years' surveys from 2007-08 to 2009-10.
No 175: HMRC Customer Survey Annual Report 2008-2011 (PDF 1.3MB) Report of the HMRC Customer Survey results 2008-2011.
No 174: Tax for Business Self Assessment tracking - 2010/11 (PDF 208K) Pre and post evaluation of the Moira Stuart Tax for Business Self Assessment campaign 2010-11.
No 173: Tracking renewals advertising for Tax Credits (wave 23) - 2011 (PDF 203K) This research covers Wave 23 of the Tax Credits communications tracking and evaluates the 2011 Renewals activity.
No 172: Corporation Tax Online mandation (PDF 85K) This report presents the research commissioned by HMRC to assess awareness and ability among small unrepresented businesses.
No 171: Corporation Tax Online mandation (PDF 115K) This report presents the research commissioned by HMRC to assess awareness and ability among small agents.
