This section contains research published by Analysis, HM Revenue & Customs (HMRC). Analysis is a multi-disciplinary group comprising social researchers, economists, operational researchers and statisticians. The department's research programme is aimed at supporting evidence-based policy making and its evaluation of the impact of implemented policies, as well as supporting its day to day business.
No. 137 - Tax Back for pensioners (PDF 64K)The research tested the clarity and simplicity of the communications. It also attempted to identify any key areas for further improvement and plan for any increases in call centre demand.
No. 136 - Communicating Pensions Tax (PDF 44K)A quantitative study looking at how to best communicate underpayments and overpayments of tax to pensioners.
No. 135 - Key Factsheets: testing new to work and pre-pensioner factsheets (PDF48K )A qualitative research project to test communications aimed at people starting work and becoming pensioners to improve understanding of obligations and reduce unnecessary contact with HMRC.
No. 134 - Communicating via employer and pension providers (PDF 87K)A qualitative study examining the tax and National Insurance information needs of those new to work and those becoming pensioners.
No. 133 - HMRC Pensioner Customer Survey (PDF 641K)A quantitative study providing a profile of the knowledge gaps of pensioners and pre-pensioners
No. 132 - HMRC Tax Credits Claim Pack research (PDF 23K)Research report looking at various aspects of the Tax Credits Claim Pack.
No. 131 - HMRC tax credits renewals guidance research (PDF 18K)Research report looking at various aspects of the tax credits renewals guidance.
