This section contains research published by Analysis, HM Revenue & Customs (HMRC). Analysis is a multi-disciplinary group comprising social researchers, economists, operational researchers and statisticians. The department's research programme is aimed at supporting evidence-based policy making and its evaluation of the impact of implemented policies, as well as supporting its day to day business.
No. 130 - HMRC lone parents migration to Child Tax Credits research (PDF 95K)Research report looking at lone parents migration to Child Tax Credits.
No. 129 - HMRC Child Benefit Claim Pack research (PDF 12K)Research report looking at various aspects of the Child Benefit Claim Pack.
No. 128 - Employer Orderline research (PDF 74K)A qualitative study to explore why employers continue to use the Orderline for stationery when these are freely available electronically and online.
No. 127 - Agent role in SME compliance research (PDF 115K)A qualitative study to explore in detail the relationship between Small and Medium Enterprises (SMEs) and their agents, and how this relationship affects compliance, costs and use of HMRC services.
No. 126 - Pre return support for agents toolkit evaluation (PDF 81K)A qualitative and quantitative study to evaluate the findings from a pilot test of toolkits developed for agents to help them reduce error in their clients’ return.
No. 125 - EmployerTalk evaluation (PDF 80K) A qualitative study to understand how EmployerTalk events are perceived and valued by their target market.
No.124 - Quantifying employers – usage and attitude study (PDF 67K)Key findings from a qualitative and a quantitative study used to inform decisions about service delivery to employers.
No.123 - Agent Dedicated Line (ADL) live evaluation (PDF 70K)A follow-up to the initial evaluation in February and March 2008 (Stepping Stones part 1) to assess customer attitudes towards the ADLs; whether they are fit for purpose, and whether they could be delivered more effectively.
No. 122 - Exploring agent’s perceptions of a quality HMRC service (PDF 93K) A qualitative study to understand in detail what represents good or poor staff treatment, and what agents understand by a quality HMRC service, process or product.
No. 121 - Agent Customer Relationship Manager Pilot Evaluation (Stepping Stones Part 2) (PDF 95K) An evaluation of an agent and employer service initiative, Processing Customer Relations Manager (CRMs), to gauge reaction and inform decisions about future delivery