Research and analysis

Channels of communication: usage and preferences among tax credit customers

Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.

• From: HM Revenue & Customs
• Published: 3 September 2013

Documents

Channels of communication: usage and preferences among tax credit customers

Ref: HMRC Research Report 273

PDF, 234 KB, 43 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report uses survey data to look at how tax credit and Child Benefit customers contact and would prefer to contact HM Revenue and Customs. It also looks at whether these customers have access to the internet.

Published 3 September 2013