Research and analysis

Tax credit customers: telephone survey 2012 - technical report

Research on reducing error and fraud and the transition to Universal Credit.

From:
HM Revenue & Customs
Published
24 May 2013

Documents

Technical report: panel study of tax credits customers: telephone survey 2012

Ref: HMRC Resarch Report 252

PDF, 504 KB, 118 pages

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Details

Research report on the methods used in the 2012 wave of the panel study of tax credits customers. The findings from the survey are used to support the effective delivery of tax credits and Child Benefit by exploring customer understanding and experiences of the tax credits system and likely behavioural responses to changes in the system.

Published 24 May 2013