Research and analysis

Tax credits: Rules Based Service

Research into the new Rules Based Service (RBS) childcare process.

• From: HM Revenue & Customs
• Published: 22 January 2013

Documents

Rules Based Service

Ref: HMRC Research Report 229

PDF, 337 KB, 55 pages

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Details

This research report describes the findings of qualitative study examining the pilot of the RBS childcare process. RBS is an interactive IT system which enables tax credit advisers to perform automated calculations by accessing relevant customer information.

Published 22 January 2013