Research and analysis

Contacting HMRC: deaf and hard of hearing customers

Research into deaf and hard of hearing customers experiences of using HM Revenue and Customs' services.

• From: HM Revenue & Customs
• Published: 17 October 2012

Documents

Deaf and hard of hearing customer experience of HMRC contact

Ref: HMRC Research Report 194

PDF, 145 KB, 7 pages

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Details

Research report on deaf and hard of hearing customers experiences and their preferred ways of contacting HM Revenue and Customs and other large organisations.

Published 17 October 2012