Research and analysis

Tax credits renewal: customer behaviour

Analysis of customer behaviour towards renewal of tax credits.

• From: HM Revenue & Customs
• Published: 14 November 2012

Documents

Exploring the dynamics of tax credits renewal behaviour

Ref: HMRC Research Report 185

PDF, 374 KB, 48 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This research report is a panel study analysis of customers’ tax credits renewal behaviour to identify factors that drive change in the renewals process.

Published 14 November 2012