Report on the customer survey results for the HMRC Customer Contact Centre Survey 2010-11. Also included are results for the previous years' surveys from 2007-08 to 2009-10.
No 176: HMRC Customer Contact Centre Survey 2010/11 (PDF 244K)
No 176: HMRC Contact Centres Customer research 2009/10 (PDF 65KB)
No 176: HMRC Contact Centres Customer research 2008/09 (PDF 67KB)
No 176: HMRC Contact Centres Customer research 2007/08 (PDF 60KB)
