Welcome to the Public Bodies Group, an operational unit within Individuals and Public Bodies in Local Compliance responsible for the tax affairs of organisations within the public sector.
We work with our largest and most complex customers in accordance with the specific approach developed in HMRC to deal with large business customers, based on our understanding of their particular needs and how they behave. The current model of intensive relationship management goes back to the Review of Links with Large Business in 2006, when large businesses identified their priorities as; certainty, clarity, proportionality and speed of resolution, underpinned by high levels of professionalism and commercial understanding. We apply these same principles to our large public body customers
We work with the rest of our customers on the basis of risk providing support and education as well as dealing with any non compliance.
HMRC works with public bodies to ensure they pay the tax that is due and where any tax gap arises HMRC takes action to reduce it. HMRC does not give public bodies favourable treatment.
In Public Bodies teams we will work with customers in a constructive and professional manner understanding and respecting their differences whilst ensuring that we work to improve the extent to which they pay the tax that is due and get the reliefs to which they are entitled. We will do our best to improve the customer experience and always be conscious of trying to operate in a cost effective manner for both HMRC and our customers.
Our customers include:
As well as the main bodies listed above we also have responsibility for some more diverse customers including fire and police authorities, national museums and lighthouse authorities.
Assistant Director: Tracey Pickin
The Public Bodies Group commissioned TNS-BMRB to conduct a qualitative
study of large public bodies across five customer groups - charities,
government departments, NHS trusts, universities and Local Authorities.
Building on our previous customer research, conducted in 2009, we wanted
to identify the changes in customers' experience of HMRC since the
introduction of our Customer Relationship Managers (CRM) and Customer
You can find the Public Bodies Group research report on the HMRC Report Research site, look for Research Report Number 190 at the following link:
Following this report, the Public Bodies Group has prepared an Action Plan following the four key themes which emerged from suggestions for improvements to the operation of Customer Relationship Manager (CRM)/Customer Co-ordinator (CC) role.
You can contact us through our Customer Co-ordinator Team and they will look to deal with your VAT and employment taxes queries in the most effective way possible. Usually, one of the Customer Coordinators will reply to your query, but where this is not possible, they will pass it onto the right person
If you have received notification of your inclusion in the Customer Coordinator Programme, you can use our Web Form to make an enquiry about your VAT or payroll affairs