Public Service Agreement 2005-08 technical notes

Introduction

It was announced in the 2004 Budget that HM Customs and Excise and the Inland Revenue would be integrated to form a single department, HM Revenue and Customs (HMRC). This Technical note now applies to the new integrated Department.

• Objective I: Improve the extent to which individuals and businesses pay the amount of tax due and receive the credits and payments to which they are entitled.
• Objective II: Improve customer experiences, support business and reduce the compliance burden.
• Objective III: Strengthen frontier protection against threats to the security, social and economic integrity and environment of the United Kingdom in a way that balances the need to maintain the UK as a competitive location in which to do business.