Pension Schemes - unhappy with our service?

On this page:

• Unhappy with our service?

Other pages:

• Pension schemes home page

Unhappy with our service?

If, we have got something wrong, or there is a problem with the way we are dealing with your affairs, please let us know. The sooner you tell us the sooner we can do something about it.

It is usually best to speak to the person you normally deal with, or their immediate manager. A phone call will usually be enough to put matters right.

You can expect us to:

• respond promptly
• listen carefully and answer accurately
• treat you fairly, objectively and respectfully

Please tell the person concerned that there is a problem. When you have a complaint you can complain by letter, phone or fax.

The address to write to is

HMRC Pension Scheme Services
FitzRoy House
Castle Meadow Road
Nottingham
NG2 1BD

Tel: 0845 600 2622
Fax 0115 974 1480

What can I do if I am still not happy?

For full details please see HMRC fact sheet (73KB)