Pension Scheme Online ID FAQs

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What is a Scheme Administrator/Practitioner ID?

The Scheme Administrator and Practitioner IDs are unique to Pension Schemes Online. For a Scheme Administrator, this will be letter A followed by seven numbers and for Practitioners, it will be made up of 8 numbers. Your ID will allow you to input and access information based on your specific role within the scheme. For example a Scheme Administrator is able to register a scheme but a Practitioner is not. The Scheme Administrator’s/Practitioner’s ID are also required to make the links with a pension scheme and a Scheme Administrator, so that pension scheme information can be viewed online.

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How do I get a Scheme Administrator/Practitioner ID?

If you have not already been sent a Scheme Administrator or Practitioner ID through the post, you will need to pre-register online to apply for one. This is known as stage 1 of the online registration process. Stage 1 will generate a Scheme Administrator or Practitioner ID, which you will receive by post within 5 days. An Activation Token will also be displayed on screen. Make a note of this as once you receive your Scheme Administrator or Practitioner ID, you can complete registration for Pension Schemes Online.

Go to Pension Schemes Online Registration for more detailed instructions.

What if I lose or forget my Scheme Administrator/Practitioner ID?

If you have not fully registered (by completing stage 2 on the online registration process) for Pension Schemes Online and you have lost your Scheme Administrator or Practitioner ID, then you will need to contact the HMRC APSS Helpdesk..

If you have completed the full registration process for Pension Schemes Online, you can view your Scheme Administrator or Practitioner ID, on screen. If you are using our online product simply login to your online service, choose ‘Pension Schemes’ and the Scheme Administrator or Practitioner ID will be displayed in the top right hand corner of the screen.

What is a User ID and how do I get one?

The User ID is a unique reference that is needed along with a created password every time a customer logs in to HMRC’s Online Services. This is displayed on-screen at the end of the registration process. The Government Gateway will also send by post a User ID confirmation letter within 7 days of registration. This will contain a card with the User ID on it, please keep it safe so that you can refer to it every time you login to use the service.