Online services - Problem resolution
HM Revenue & Customs (HMRC) want to provide good quality online services for everyone, but sometimes things can go wrong. If they do, HMRC need to know, so they can put them right and learn from them.
If you have an online service problem, HMRC can help.
Visit the HMRC website
The Service issues pages on the HMRC website are updated with any current issues that customers using the online service may come across. Customers are advised of what to do if they are affected.
If you still need assistance after referring to the Service issues page, please contact the HMRC Online Services Helpdesk.
Contact the HMRC Online Services Helpdesk
The HMRC Online Services Helpdesk can only deal with queries relating to HMRC Online Services and any supporting computer systems. They are unable to answer questions about any other subject matter.
Telephone – Tel 0845 6055 999
Open from 8.00 am to 8.00 pm, seven days a week.
Closed Christmas Day, Boxing Day and New Year’s Day.
Customers who are deaf or cannot speak on the telephone can use the Textphone on Tel 0845 366 7805
If you're calling from abroad please use Tel + 44 161 930 8445
As emails may be opened by those other than the addressee HMRC will
not respond to any email which requires specific personal information
but will require you to contact HMRC by telephone where your identity
can be verified. Only general information will be given by email response.
If you have any doubt about the authenticity of an email you receive which
claims to come from HMRC please do not follow any links within the email,
disclose any personal details or respond to it. Forward it to the Online
security team within HMRC - phishing@hmrc.gsi.gov.uk
The HMRC Online Services Helpdesk can only answer questions about the use of the online service and is unable to answer questions about the subject itself.
The HMRC Online Services Helpdesk supports a wide range of products, which enables the Helpdesk to answer your questions more efficiently, please select from one of the following areas:
- Billpay
- Child Benefit
- Construction Industry Scheme (CIS)
- Corporation Tax
- Direct Debit payment
- Employers CD ROM
- Employee Share Schemes
- New Disclosure Opportunities
- PAYE Online
- Pension Schemes online
- Self Assessment
- Shared Workspace
- Stamp Taxes
- Tax Credits (for technical support for the Tax Credit Online Service)
If your problem cannot be resolved immediately it will be registered for investigation and you will be told the case reference number. Please keep a note of this number as you may need it later.
For any other online service please view the ‘Contact us’ web page.
