I have written to you or made a claim to you. When can I expect a reply?

Frequently Asked Questions

We aim to reply to 80% of letters within 15 working days of receipt and 95% of letters within 40 working days of receipt.

We aim to settle 80% of claims within 20 working days of receipt and the balance within 40 working days of receipt.

If you have not had a reply from us within these times, please telephone us. You can telephone our office in Nottingham on:

0845 070 0040 if calling from the UK (+ 44 0151 210 2222 if calling from outside the UK)

You can telephone our office in Bootle on:

0151 472 6000 if calling from the UK

+44 151 472 6000 if calling from outside the UK

You can also e-mail us at non-residents@inlandrevenue.gov.uk. If you e-mail us, we will endeavour to answer your query as quickly as possible, and aim to let you have a response within ten working days.

Please note the Inland Revenue's Code of Practice 10, which sets out the various ways in which we aim to give information and advice to customers. Click here to read Code of Practice 10.

Alternatively, you can ring the team responsible for dealing with your correspondence directly. You can find the number on a recent letter from us, or on the relevant page of this website, which you can find on our Homepage.

Phone: 0151 472 6196 if calling from the UK

+ 44 151 472 6196 if calling from outside the UK

You can also e-mail us at non-residents@inlandrevenue.gov.uk. If you e-mail us, we will endeavour to answer your query as quickly as possible, and aim to let you have a response within ten working days.

Please note the Inland Revenue's Code of Practice 10, which sets out the various ways in which we aim to give information and advice to customers. Click here to read Code of Practice 10.

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