National Insurance contributions helplines and orderlines
You can contact our National Insurance contributions helplines listed below who will be able to provide further information.
Helpline/Orderline numbers |
Opening hours |
Covers |
|---|---|---|
Employers Helpline 0845 714 3143 |
Mon to Fri 08.30am to 5.00pm
|
Advice on NIC, SSP,SMP,PAYE and VAT registration |
National Insurance enquiries for individuals 0845 302 1479 textphone |
Mon to Fri 08.00am to 5.00pm |
Assistance with most general enquiries regarding National Insurance for Individual customers. This includes Class 1 enquiries relating to National Insurance rates and thresholds, Statutory Payments queries, Issuing Age exception Certificates (CA4140) Home Responsibilities (HRP) criteria. Queries relating to Married Woman's Reduced Rate Election (MWRRE) NIC Statement requests, Employment Histories, Automated Refund letter queries, Deferment Renewal forms |
Deficiency Notice Helpline |
Mon to Fri 08.00am to 5.00pm Sat 8.00am to 4.00pm |
Assisting with enquiries from people who have been notified that they may have a shortfall in their National Insurance Contributions. Advice and assistance can be offered regarding explanations about how the shortfall has been calculated, how to query the shortfall amount, general Home Responsibilities Protection (HRP) information and how to obtain further information. |
| Contracted-out Pensions Helpline 0845 915 0150 0845 915 3296 (textphone) 0845 915 0067 (fax) |
Mon to Fri 8.00 am to 5.00pm | Assisting with enquiries from Pension Providers, Scheme Administrators, members of the public and authorised third parties. Advice and assistance can be offered regarding Occupational Pensions-salary related, money purchase and mixed benefit schemes. Appropriate Personal Pensions, Stakeholder Pensions |
Deferred payments 0845 915 7141 |
Mon to Thurs 8.30am to 5. 00pm |
Where more than one Schedule of income is assessed |
Insolvency 0845 915 5686 0845 915 8607 (textphone) |
Mon to Fri 8.30am to 4.00pm |
Deals with enquiries from Companies. In liquidation and their employees & individuals in bankruptcy. |
Centre for Non Residents (formerly International Services) 0845 915 4811 From outside UK +44 191 203 7010 |
Mon to Fri 8.00am to 5.00pm |
Assistance with enquiries from customers who live and/or work abroad. Advice and assistance on any National Insurance Contributions they are due to pay and eligibility to health care entitlements. |
Pension info line 0845 731 3233 |
Open 24 hours |
To request LEAFLETS on effect to SERPS of Occupational Pensions (booklets PEC2, PEC3 and EQP1a) |
National Insurance Registrations Helpline 0845 915 7006 textphone/minicom |
Mon to Fri 8.00am to 5.00pm |
Assisting and providing advice to young people (between 15 years-9months
and 20 years) who have not yet received their National Insurance Number,
provide information relating to the registration process to obtain a
National Insurance Number for adults and people who wish to work in
the UK. Issuing confirmation letters of a National Insurance Number
and requests for application forms for replacement National Insurance
cards to individuals. Note: All National Insurance numbers are allocated
by the Department for Work and Pensions. NINO cards are not official
forms of identification. |
Self Employed Contact Centre 0845 915 4655 |
Mon to Fri 8.00am to 5.00pm |
Assistance with Class 2 and Class 3 National Insurance Contributions
(NIC) quarterly bills, Class 2 and Class 3 NIC direct debits, changes
in Class 2 and Class 3 payment methods. Small Earnings Exception, changes
in self-employment status including ceasing self employment. |
National Minimum Wage Helpline 0845 600 0678 |
Mon to Fri 8.00am to 6.00pm |
For general queries Also available to employees who wish to lodge
complaints about their pay. |
National Minimum Wage (Northern Ireland) 0845 650 0207 |
Mon to Fri 8.00am to 6.00pm |
An independent National Minimum Wage helpline is available to provide a local voice to those requiring help, advice and assistance in Northern Ireland. Staff in the Northern Ireland Association of Citizens Advice Bureau (NIACAB) operates the helpline and confidentiality is assured at all times. |
National Minimum Wage Orderline 0845 845 0360 |
Mon to Fri 10.00am to 4.00pm |
To order leaflets/guidance material |
NESI (New Enterprise Support Initiative) 0845 607 0143 |
Mon to Fri 8.00am to 8.00pm |
Tax/NIC for Employers trading less than 3 years |
Helpline for the Newly Self Employed 0845 915 4515 (textphone) |
Mon to Fri 8.00am to 8.00pm |
Enabling the self-employed to register for National Insurance, Tax and VAT. Tax and VAT details will then be passed on to the local Tax Office. Arrangements can be made to attend a free workshop with one of our Business Support Teams to help with starting a business. |
Alternatively you can contact us by email.
