Responses to feedback for Newsletter
Issue 19 - June 2005
The Pensions Newsletter is issued every quarter to administrators, employers
and other interested parties.
As we are very focused on our customers and are continually trying to improve
our service. We invited customers who receive the Newsletter via e-mail (approximately
250) for some feedback about the Pensions Newsletter, 19 responses were received.
We have taken the comments given and put them directly below the questions.
The results are shown as follows:
Q1. Overall do you find the articles published in the NI Services to Pensions
Industry Newsletter helpful?
| Who answered: |
Responses: |
| Very Helpful |
7 |
| Helpful |
12 |
| Unhelpful |
0 |
| Very Unhelpful |
0 |
Q1a. What is most helpful?
| Who answered: |
Responses: |
| Information about policy changes |
17 |
| Information about the services we provide |
15 |
| Information about forms and reminders about deadlines |
17 |
| Customer Account Managers Directory |
6 |
Q1b. What you want to see more of?
| Who answered: |
Responses: |
| Information about policy changes |
12 |
| Information about the services we provide |
10 |
| Information about forms and reminders about deadlines |
10 |
| Customer Account Managers Directory |
1 |
Other:
- Schedule showing timetable for processing data
- Update and ongoing issues, GMP/deemed buy-back
- FAQ on Scheme Cessation
- Details of CA14 changes
- More guidance on implications of new legislation
- Tips on the correct way we should be actioning issues which are the most
common problems in your office
- Common errors made by scheme administrators
- I refer to the new initiative set out by Val Campbell in the Newsletter
dated 19.06.05 as an Organisation, we would be very keen to use both suggested
changes for:
- Scheme Cessation
- Bulk processing
We envisage significant timesaving for both us and you in introducing these
changes and a reduction in errors. We look forward to hear whether these
new initiatives are to be introduced.
Q1c. One way you would change the Newsletter to improve it.
- I like it the way it is
- Less spin (please don’t call us customers, we’re not, we
have no choice)
- Add a box with statutory reference relating to subject matter being discussed
- It would be useful for the items listed on the contents page to have
a hyperlink to the relevant page within the Newsletter to make access to
a specific section quicker
- If it a’int broke don’t fix it – it’s fine
- The Newsletter is fine for our needs
- Interested in amending Scheme details in bulk
- As a Manager of a Team exclusively dealing with Pension Scheme wind-up,
sharing workspace for Scheme Cessation Activity invaluable.
Q2. How do you currently receive your copy of the Newsletter?
| Who answered: |
Responses: |
| HMRC Internet |
2 |
| E-mail |
12 |
| Personal Copy |
4 |
| A Shared Copy |
1 |
Q2a. How many people is Newsletter circulated to?
| Between: |
Responses: |
| 1 – 10 |
6 |
| 11 – 20 |
1 |
| 21 – 30 |
0 |
| 30 or more |
2 |
Q2b. How would you like to receive future Newsletters?
| Who answered: |
Responses: |
| HMRC Internet |
1 |
| E-mail |
17 |
| Personal Copy |
2 |
| A Shared Copy |
0 |
Other comments
- Sorry but resources and priorities mean that we will not be able to respond
- Sorry I have no time to respond because I am too busy filling in Government
forms regarding pensions.
As a result of the feedback we have included in our next publication of the
Newsletter (which is Issue 20 September 2005) the following:
- A schedule showing a timetable for processing data
- Update of GMP/deemed buy-back
- CA14 changes
- Guidance on implications of new legislation
- Helpful Hints on common issues
- Common errors made by Scheme Administrators
What we are looking to do in the future:
- FAQ on Scheme Cessation
- Include hyper-links from the Newsletters to our Internet site
- Graphics Unit to format future Newsletters in the corporate style
- Reduce the amount of paper copies we send
- Remove any address’s from our list, where we have sent a Newsletter
to and it has been returned ‘addressee gone away’
