New numbers for VAT, National Insurance, Income Tax, Self Assessment Helplines

New telephone numbers are being introduced for VAT, National Insurance, Income Tax and the Self Assessment textphone helplines on 12, 13 and 14 June 2013.

For most people the new numbers will reduce the cost of calling these helplines. You can check the exact cost by asking your telephone service provider.

You should only call the new numbers if you have questions about these specific subjects. Other HMRC numbers can be found by using the Contact HMRC link below.

Contact HMRC

From 12 June 2013 - VAT
Line Old Number New Number
VAT Enquiries 0845 010 9000 0300 200 3700
VAT Online Services Helpdesk 0845 010 8500 0300 200 3701
VAT, Customs & Excise Welsh Language Line 0845 010 0300 0300 200 3705

If you have hearing or speech impairments, the new textphone number for both VAT Enquiries and VAT Online Services Helpdesk changes from 0845 010 8500 to 0300 200 3719.

From 13 June 2013 - National Insurance
Line Old Number New Number
National Insurance enquiries for employees and individuals 0845 302 1479 0300 200 3500
National Insurance registrations 0845 915 7006 0300 200 3502
National Insurance deficiency enquiries 0845 915 5996 0300 200 3503
Newly Self-Employed Helpline 0845 915 4515 0300 200 3504
National Insurance enquiries for the self-employed 0845 915 4655 0300 200 3505
National insurance enquiries for non-UK residents 0845 915 4811 0300 200 3506
Contracted Out Pensions enquiries 0845 915 0150 0300 200 3507
From 14 June 2013 - Income Tax and Self Assessment
Line Old Number New Number
Income Tax enquiries for individuals, pensioners and employees 0845 300 0627 0300 200 3300
Agent Dedicated Line 0845 366 7855 0300 200 3311
Tax back on bank and building society interest:
Savings Helpline
The National Claims Office
0845 980 0645 0300 200 3312
0845 366 7850 0300 200 3313
Self Assessment textphone service 0845 302 1408 0300 200 3319

You will still be able to use the 0845 numbers for about the next 18 months.

Other 0845 numbers will change in the coming months as part of a rolling program to give customers cheaper access to HMRC helplines.