HMRC is making a significant change to the way inbound mail is handled, speeding up the time it takes the department to receive mail and making HMRC's response times to customer queries faster and more efficient.
From October, a series of new PO Box addresses will be introduced, making it easier for you to send post to the relevant HMRC offices and teams.
This is in direct response to the changing nature of HMRC's business and geographical locations of offices.
Following the success of a pilot exercise in 2011 for Self Assessment and Pay as you Earn (PAYE) customers, HMRC is now extending the pilot to cover other business areas including:
You’ll start to see the new PO Box addresses on HMRC correspondence from October.
