Following the successful rollout of the first phase of the scanning capability, HM Revenue & Customs (HMRC) are now training more staff and planning for the next phase.
To date, our testing of the new scanning capability for customer correspondence relating to HMRC compliance checks has provided good results. Over 150,000 documents have been scanned and successfully delivered to parts of our Compliance business. These results have provided a high level of assurance that the new scanning system is operating as originally intended.
As we move into the next phase and extend our testing to more teams across HMRC, more customers and agents will be required to send documents through to the PO Box addresses for scanning. Full details of our return addresses will continue to be included in letters sent out by HMRC.
