The Working Together Post Working Group set up a pilot exercise to encourage the use of signpost headings on letters that agents send to HM Revenue & Customs (HMRC) regarding their clients' Self Assessment and PAYE affairs.
These headings will enable HMRC to identify the broad content of a letter, decide whether specific technical input is required and allow them to make sure the correspondence reaches the right area of the department. HMRC hopes that introducing these headings will improve processing times.
HMRC has identified some commonly used headings and broken them down into primary level and secondary level headings. The primary headings summarise the broad subject of the letter, while the secondary headings can be used where the matter is more specific or requires more technical input.
|Primary level headings||Secondary level headings|
HMRC is asking agents to use these headings when writing to them about their clients' affairs. The list is not exhaustive - and more headings may be added in the future.
You should send your letters to the address on the most recent correspondence from HMRC. If you don't have recent correspondence, you can find the addresses from the links below.
Please make sure that your letter contains either your client's National Insurance number, Unique Taxpayer Reference or the employer's PAYE reference number.
HMRC will update you on this through the Working Together (WT) Post Working Group and welcomes your feedback through your WT groups.