| VCP11210 | Why a penalty arises |
| VCP11220 | Where to go for advice |
| VCP11230 | Unauthorised Person definitions |
| VCP11240 | What to do upon discovery of unauthorised issue |
| VCP11250 | Discretion, Reasonable excuse and mitigation |
| VCP11260 | Calculation and notification of a penalty |
| VCP11270 | Collection of the penalty |
| VCP11280 | Reconsideration and appeals |
