| VCP11110 | Why a penalty arises |
| VCP11120 | Where to go for advice |
| VCP11130 | Definition of Regulatory Penalties |
| VCP11140 | Discretion, reasonable excuse and mitigation |
| VCP11150 | Action to take with Regulatory Penalties |
| VCP11170 | Calculation and notification of a penalty |
| VCP11180 | Reconsiderations and appeals |
