TCM1000027 - How to check for a class 16 remission

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar
• select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Application’ screen
• enter the customer’s NINO
• select the ‘All’ checkbox
• select ‘OK’. You will be taken to the ‘Select Award’ screen
• select the relevant award.
• select ‘OK’.

If you are taken to the ‘View Overpayment Signals’ screen

• select ‘OK’. You will be taken to ‘View Overpayment - Sterling’ screen. The class 16 remission box will be ticked in ‘Recovery Status’.

If you are taken to the ‘View Overpayment - sterling’ screen, the class 16 remission box will be ticked in ‘Recovery Status’.